Returns & Exchanges
At Cool Planet Online, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return policy for all items in their original condition. Whether it's a change of heart or a defective item, our goal is to make your exchange or refund process as smooth as possible.
Initiate Your Return
Log in to your account and navigate to the order history section to select the items you wish to return and receive a unique Return Authorization number.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the Return Authorization number is clearly written on the outside of the box.
Ship It Back
Print your prepaid shipping label from our portal and drop the package off at any authorized carrier location or schedule a home pickup.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing